Alert 360
Security & AV integrator in Houston, TX
About
Security-system installation and repair firm, as well as 24/7 monitoring service.
Services
Hours
- Monday—
- Tuesday—
- Wednesday—
- Thursday—
- Friday—
- Saturday—
- Sunday—
Reviews from Google
Showing 20 recent reviews.
Lee Davis
My service technician John was very professional very efficient and seem to be very knowledgeable about the process.
Barbara Parker
Always happy with their technicians and their service. #1 without a doubt. Barbara and Steve Parker
Rachel Escalante
We have used Alert 360 for 15 years and will continue to do so. The customer service is always friendly. Our system was outdated, John came out today to install new equipment, very friendly, polite and helpful.
Jim Sumner
Alert 360 quoted price for work to be done, arrived as scheduled and completed job as promised. Installer was courteous, knowledgeable and very efficient.
Chry Carpenter
This company always answers the phone and has helped me with any problems. Good company to have.
Sylvia Rodriguez
Mr Gene with alert 360 gave us an excellent service. And yes I would recommend alert 360. Thank you,
Larry Turner
In the past 6 months, I have had an amazing experience with Alert 360. I was with another Alarm.Com dealer for over 6 years. Alert 360 has excellent customer service and friendly technicians. I highly recommend them.
Tiffany Jefferson
Great experience today from George. Came in & got the problem fixed immediately & some. Had some minor issues that needed attention with my cameras outside & he didn’t hesitate when asked to fix. He remained patiently until the angle was how I wanted it. Thanks George for a job well done!!
Kayla Sickman
I’ve been with Alert360 for over 5 years. They are great, easy to work with and send competent techs out if anything needs changing/updating. Highly recommend
Leonard Derden
My alarm system had begun "beeping" and I coulf not follow instructions from the person the person on the phone to resolve the problem. Technician Gene came to my home and his service was perfect.
Marlene Garcia
Roy came by and helped service my Alert360 system. Was very nice and gave guidance on the dos and don’ts. Had a great experience getting the system setup
Robert Tilotta
The Alert 360 technician, John, was very courteous and on time. His technical skills allowed him to detect the issue very quickly. He told me what the problem was and informed me how he fixed the issue. Thank you for all the help!
Janice Taylor
Buyer beware. I have cameras installed by alert 360. Some is tampering with my cameras and they said they have no idea how to find out who
ivanwc0726
The Alert360 technician fixed my failed alarm system that had been damaged by a lightning strike a couple of years ago. He only replaced the one damaged keypad and restored my 10 year old Honeywell system to full operation. He added two wireless CO detectors and a replaced one broken wired window sensor with a new wireless sensor. I am very happy that I was able to retain my existing equipment and I did not have to install a totally new system.
Cynthia Hinson
The first installer put in a smart doorbell, but it buzzed very low continually. Alert 360 sent out another more skilled tech who not only figured out the issue, but completely resolved. I ordered an addition rear camera and he installed that too. He took the time to explain all the functions and details of operation. I've been with Alert 360 for at least 9 or 10 years. They are very good...MUCH better and more responsive and helpful than Vivent, when I had before. If you choose Alert 360, I highly recommend "John" as a technician. He's very focused and helpful, too.
R. eM.
The tech came over, was very friendly, went through the process, educated me on the issue I was having and resolved my issue. Excellent tech!
Joni Smith
Alert 360 alarm system is always dependable, easy to use, and if anything at all goes wrong and I call them, they are immediately responsive. I’ve had this alarm system, probably seven years and I’ve only had to call them twice. I needed to replace a Kwikset lock and they sent a tech out within two business days of my phone call. He was polite, smart, efficient and fixed the problem in no time. Nothing but good things to say about this company.
Rita Gibson
My service guy Ron was on time, very pleasant, communicated with me during the install process and was very tidy by cleaning up his mess. My salesman Dwayne was also very pleasant and very informative. He helped me understand the entire process and things went exactly as he said they would. Thank you both for your exceptional service. ✔️✔️✔️
Marvin Moss
I called for assistance because one of the light indicators was on. After entering the code, I was informed it was a low battery. I asked how to change the battery in the motion sensor and initially was given details not relevant to the actual sensor. After sending pictures of the sensor, I still wasn't told how to remove the cover. I was told about a $50 service fee to come out to change the battery. I then mentioned that the wall panel indicated that one of the doors was open. None of the doors were opened and technician couldn't tell what issue was and that was the end of the conversation. I will be moving on from this company ASAP.
Fran Lucari
Eric, my Service Technician was awesome! He was very professional and very thorough, and took the time to try and resolve the issue we were having with our system. I appreciate the time he took to hopefully fix the issue with our Doorbell . I would recommend Eric as he was one of the better technicians who have come out in the past to our home. Thank you Eric !