Alert 360 Home & Business Security DFW

Ms. B

8/5/2026

First off, Zelton was fine and smelled amazing. But, seriously, he was profesional and knowledgeable. He answered my questions with accuracy, and moved swiftly. I appreciate that.

Ann Marie

8/4/2026

HORRIBLE CUSTOMER SERVICE REPRESENTATIVES.<br>We recently received a reminder for our annual maintenance and called the 1-800 number. Unfortunately, the process was inconvenient and frustrating. The representative we spoke with informed us that he was unable to schedule the maintenance and that we would have to wait for someone else to contact us to set up an appointment. This back-and-forth made the scheduling process feel unnecessarily complicated and inefficient.<br><br>Additionally, the representative’s attitude came across as unhelpful, dismissive, and sarcastic - which further added to our dissatisfaction.

DONNA JONES

7/28/2026

Sean was here, explained all the details, changes etc. He was prompt, professional and respectful. He got the job done and asked if we had any other concerns and left. I appreciated his work ethic and professionalism.

Biatris Cuellar - Garza

7/27/2026

Jerry arrived on time and was extremely customer service oriented and professional! Highly recommend!

Anthony Kayden

7/20/2026

Service Tech was great.

Sheryl Johnson

7/14/2026

Our technician was extremely professional & polite. The work performed was very timely & thorough.

Adam Sornoff

7/8/2026

Great alarm co & service! Always prompt, lastest technology, reasonable rates.

Akbar Poonja

7/1/2026

Great service amazing communication love how easy everything went.

Robert Jackson

6/30/2026

We've had Alert 360 service/products for over 6 years. They have very good products and their service and support are top notch.

David Mester

6/29/2026

I recently experienced a major incident at one of my businesses that required law enforcement to review several hours of security footage.<br><br>This was the exact type of situation a security system is supposed to handle.<br><br>Unfortunately, my experience with Alert 360 powered by Alarm.com was disappointing. After multiple calls with technical support over two days, I was unable to reliably download the footage I needed through the platform. The only workable solution was physically removing an SD card from a camera and manually extracting the video.<br><br>When a business invests in a security system, it isn’t paying for performance on ordinary days. It’s paying for performance during critical events.<br><br>What concerns me most is not just the technical limitation, but the response afterward. Despite documenting the issue and spending significant time working with support, I have been told I am still expected to remain under contract.<br><br>So, if you’re shopping for a provider, ask how they handle large video exports during real-world incidents before you sign.<br><br>I wish I had.<br><br>June 15, 2026 – Update to My Original Post<br><br>After retrieving the SD card from the camera, we discovered that the data cannot be copied or accessed. The police now have the SD card, and I am hopeful their forensic team will be able to recover the video footage.<br><br>This is an extremely disappointing outcome. For the past year and a half, I have diligently paid my monthly fees with the expectation that the security system would be available if I ever needed it. Unfortunately, the one time I actually require the video footage, it appears to be unavailable due to outdated technology and a failed storage system.<br><br>I sincerely hope the footage can be recovered, but this experience has been very frustrating and has significantly undermined my confidence in the reliability of the security infrastructure.<br><br>June 17, 2026 - Update<br><br>After two days of Alert 360 technicians being on site, there is still no video footage available. The police are waiting on this video to complete their investigation, and it is completely unacceptable that the one time I actually need the system to work, the footage is unavailable.<br><br>What makes this even worse is that the technicians themselves complained about the poor quality of the software. When I asked to be released from the contract, Alert 360 offered a few months of free service instead, which still means they expect me to continue paying for technology that has failed when it mattered most.<br><br>In my experience, this company is selling outdated equipment and unreliable software while locking customers into three-year contracts. This has been extremely frustrating and unacceptable.<br><br>I truly hope this review is taken as a warning not to do business with this company.<br><br>Final update June 22, 2026<br>After 3 days of the Alert 360 techs attempting to recover the video files from the camera, they accepted defeat and had to have the police some in and video tape off the monitor so they could have a record of the event.<br><br>This has been as unacceptable as you can get. The amount of time wasted has been enormous. And to add insult to injury they are still not letting me off the contact even through their equipment did not work as advertised. This will be resolved via legal channels, again another waste of time. So, if you want to waste a lot of time and money, then please call Alert 360.

Scott Croy

6/24/2026

Technician was courteous and very polite. He did a great job!

Torence Smith sr

6/22/2026

Very professional

Colton Johnson

6/20/2026

The technician Eric from the DFW area was very professional and knowledgeable. He took his time to explain everything he did after the repair. Awesome job Eric!

Jennifer Tannen

6/11/2026

Very knowledgeable and helpful

paul campbell

6/2/2026

I would give 5 stars but this trip fee for everything is ridiculous they went from 50 to 69

Hilina Birara

5/17/2026

Thank you, Brad, for coming on Saturday to install my cameras. You are the best! Great job overall, and I truly appreciate your work.