J&J Security Systems
Security & AV integrator in Snellville, GA
Services
Hours
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Reviews from Google
Showing 20 recent reviews.
Lisa Windom
No notice of eta, but the trch was very knowledgeable and polite and had my problem resolved in a timely manner.
Doug Blevins Agency & Associates
J&J handles all of our security needs and we highly recommend. We recommend them to all our of our policy holders!
Esther Carson
J&J Security did a fantastic job putting up cameras in our community. They are reliable, skilled, proffessional yet friendly and affordable. I highly recommend them for your security needs.
Sharon Young
Johnny has been extremely professional, reliable, and personable throughout all of our interactions. He is responsive when contacted, shows up on time for appointments, and consistently goes above and beyond to ensure the job is completed thoroughly and correctly.<br><br>I would highly recommend Johnny for any security needs. His dedication and attention to detail truly set him apart.
dimitrios 20
J&J Security Systems are truly the tops!!<br><br>Johnny was trouble shooting some voltage and wiring from the cameras and diagnosed it and took care of the situation and solved it!<br>Johnny and his team really know what they’re doing. Any security needs Johnny and the team can put it together!<br>True professionals!!!<br>dimitrios
Gregory Thomas
Excellent company and highly recommended. Johnny and his team set us up with a new NVR/POE camera system as well as some Ethernet drops into our kids rooms. Pricing was fair and reasonable. The techs were professional and courteous making sure to handle the install with care for our home. Everything turned out better than we hoped and we greatly appreciate everything they did for us!
Julian Bothwell
Great guys great team real professional<br>And work fast I’m very happy and very satisfied with the job would like to thank you guys again<br>10 out of 10
Coach Jay
Great guys great work fast and I’m so happy I did go with J&J thanks yall guys
Samuel McLaughlin
J&J security is always responsive anytime I call on them. I’ve had J&J security system for over 15 years and although rare, they always respond promptly in support of my needs or concerns. Thank you for being there for me and my family!
Brandon G
Excellent to work with. Easy process from initial contact to quote for work requested. Professional work by friendly technicians.<br>Security and external camera system installed for home.
Jana Williams Briggs
The process was quick from inquiry to installation. They were super responsive and professional and even adjusted their timeline to meet my needs. They were personable and helpful during the decision-making process. I really appreciate how they didn’t try to me on things I didn’t need. This was a great experience. I highly recommend them.
lisa campano
Excellent service from Jonny! We highly recommend them for your security needs.<br>Jonny is professional, friendly and patient with teaching us about our new system. Thank you J&J Security Systems!
Andre Ntomba
J&J Security is a wonderful company 100%<br>Their team has outstanding customer service. J&J are professional and responsive to all our needs in my business. I will share the information to this company the world
Rhonda Leslie
Thank you very much j&j security for sending a professional tec that went to every measure to get the job done never gave up never took a break very dedicated on a job well done. Thank you again.
Aaron Tinsley
I was very satisfied how they took there time explaining how they would solve my problems, and also recommended to me about upgrading my system, so that everything work together for my safety, installer was very kind a courteous and clean up after themselves as if they were never here Thank you.
Anthony Williamson
J&J Security installed cameras, thermostats, and a comprehensive security system at my home. They did a great job throughout the process. I can now control the temperature and monitor my house remotely with ease. After the installation, I had a few questions a few days later, and I received a prompt, professional response. Their customer service is A1. Highly recommended.
Dang Chau Van
J&J security had installed cameras and security for my home. This teams did a great job very professional. I enjoy using my APP to turn my system on and off from my phone, and I highly recommend anyone to use J&J security who was friendly and knowledgeable about all the services and products that Brinks had offers. Awesome customer service, and she treated me like I was her only customer and ensured that all of my questions were answered.
Jay Anthony
6 plug in outdoor camera installation went smoothly. Technician was professional and very knowledgeable. Install price was very competitive. I would definitely recommend J &J Security Systems for a budget friendly and professional experience.
A Alexander
We were looking for a company that installed wired cameras for a residential property. You’d think it would be easy to find, but most places wanted to sell you more than what you needed or wanted. I found J&J Security Systems through a google search and they had great reviews. Johnny came to our house twice before we scheduled the appointment, both times he was professional and respectful of my time. The day of our install, the team got held up at a job so they missed our appointment window, but they made sure to keep us updated throughout the day and were able to come later to complete our install. Once Tremayne and Robert got to the house they got to work. The guys were very professional and friendly. They knew what they were doing and everything went smoothly, my husband was able to watch them as they did everything and they showed us how to operate everything before they left. We are very pleased with our cameras, the installation and the friendly service. We definitely would recommend J&J Security Systems to others and plan to use them again in the near future.
Chad Elliott
I recently engaged J&J Security Systems for an installation, attracted by their high 5-star reviews. However, my experience was mixed, and I’d rate the service closer to 3 stars based on several issues encountered.<br><br>The initial interaction started poorly when their after-hours answering service failed to return my call. A simple overlook, but after a follow-up call, a salesperson came out to evaluate and assured us that they could “do whatever we needed.” However, the PDFs attached to the invoice of the models to be installed did not match what was actually installed, the promised mobile app was not set up, and the functionality, while it worked, did not live up to expectations.<br><br>The installer, while fairly knowledgeable, knew “just enough to be dangerous.” He set the device with a static IP without understanding our network setup, which could lead to potential conflicts and loss of access to the device later on. He also seemed unfamiliar with the specific product during the post-installation walkthrough, which would have been acceptable if the company offered tech support. Unfortunately, their invoice states that return trips for commercial customers, including re-training, is billed at $125/hr.<br><br>The installation of the push-to-exit button was particularly frustrating. Initially, it was installed off-center on the door post, and the team left with a “that’s the best we could do” mentality. I had to withhold the final payment for the owner, Johnny, to return a week later and correct the installation. Even now, the push-to-exit button is not back-lit as you'd expect and does not work as expected; clients need to “press and hold” to exit rather than simply push to exit. I did however let him know that I'd accept this, as it seemed to be even more of a hassle to order in the correct part and delay this project even further.<br><br>During the setup of the mobile app, I was called by the third-party tech company who informed me of what I needed to tell the installers for them to set me up - at that point, it seemed like I was working for them.<br><br>On the positive side, Johnny was responsive when I withheld the final payment and did make efforts to address and correct the issues. However, the overall experience fell short of their high rating and my initial expectations.<br><br>EDIT: Everything said in the response by the owner is 100% accurate, I did not want to continue the back and forth and waiting another week for issues to be resolved. The pictures were provided to show the primary issue was resolved. The initial quote was in-fact outside of our budget, however the model numbers/equipment aforementioned was not provided until the price was agreed on, emails with deposit required were sent with models the "to-be-installed", and the deposit was paid on-time. Don't get me wrong, the system DOES work and is functional, and the attempt to make good was also noted in the initial review, however my overall experience is still an OK 3-star review overall.<br><br>EDIT:<br>I hate to come back to this a month later (Aug 2024), our mobile app has been disconnected, with no warning. Lowered this review from a 3-star to a 2-star. Tech support for the product said it's an add-on subscription and the installers are the ones in control of it. Would have been good to know before even going down this road. Ah well, lesson learned.<br><br>EDIT 2:<br>I’m honestly sick to have to come back again with another update. I just discovered that someone from their team, Tonia Latrell, created a user account on our door lock system on February 19, 2025, using an incredibly insecure PIN code — 1234. This is a huge security lapse. That code could have been guessed by anyone and granted them unauthorized access to our building. I only found out about this after contacting the platform’s support team directly, who then walked me through how to properly remove the account.<br><br>This kind of negligence is unacceptable from a company that’s supposed to specialize in security. It’s the final straw for me, and unfortunately, it only reinforces the concerns I’ve shared throughout this review.